Terms and conditions of sale

These terms of use are concluded on the one hand by any individual or legal person wishing to make a purchase on the site Diamant-Strass-DMC.com and referred to as the “buyer”. And on the other hand by Diamant-Strass-DMC.com, whose registered office is 570 rue de Solesmes 59213 Vendegies-sur-Écaillon (France), registered under the SIREN number 507783785 hereinafter referred to as Diamant-Strass-DMC.com.

The purpose of these conditions


The purpose of these terms of sale is to define the contractual relationship between the buyer and Diamant-Strass-DMC.com, and the conditions applicable to any purchase made through the e-commerce site of Diamant-Strass-DMC.com, whether the buyer is professional or individual. The acquisition of a property or service through the Diamant-Strass-DMC.com site is conditional on an unqualified acceptance by the purchaser of these terms and conditions of sale.


These terms and conditions of sale will prevail over any other general or specific terms not expressly approved by Diamant-Strass-DMC.com. In addition, Diamant-Strass-DMC.com reserves the right to be able to change its terms of sale at any time. The applicable conditions will then be those in effect on the date of the purchaser’s order.

Features of the services and products offered by Diamant-Strass-DMC.com


The products and services offered are those in the catalogue published on the Diamant-Strass-DMC.comwebsite. These products and services are available within stocks.



Prices in the Diamant-Strass-DMC.com catalogue are displayed all taxes included (TTC) in euros and take into account the value added tax (VAT) applicable on the day of the order. Any change in the VAT rate may be passed on to prices. Diamant-Strass-DMC.com reserves the right to change its prices at any time, however, with the understanding that the price listed in the catalogue at the time of the order will be the only one applicable to the buyer. Prices listed in the catalogue do not include delivery costs.

Orders on Diamant-Strass-DMC.com


The buyer, who wishes to purchase a product or service, must:

  • Fill out the ID card on which they will show all the requested contact information or log in to their customer account if they have one;
  • Fill the order basket online, adding all references to selected products or services;
  • Validate your order after verifying it and accepting the terms and conditions of sale.
  • Confirm your order and make the payment on the terms and conditions.

Confirmation of the order results in acceptance of these terms and conditions of sale, recognition of full knowledge of them, and waiver of its own terms of purchase or other conditions. All the data provided and the confirmed confirmation will be worth proof of the transaction. Confirmation will be worth signing and accepting the transactions performed. The seller will communicate by email confirmation of the registered order and confirmation of the shipment of the order with tracking number.

Payment terms


The price is due on order or shipment depending on the payment method chosen (mention indicated at the time of payment).

Payments will be made by credit card, they are made through a secure system that uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and no third party can read about it during transport on the network.


The buyer’s account will be debited at the order of the amount of the products and, if necessary, a delivery fee.

Deliveries and shipping time


All products are stored in France, in the warehouse of Diamant-Strass-DMC.com.

Orders are shipped within 12 hours of ordering. They are carried out by letter followed or Colissimo (services of La Poste in France) depending on the number and weight of the items. This is to allow delivery within 3 days for France and within 5 to 7 days for other countries, excluding possible delays from La Poste beyond the control of Diamant-Strass-DMC.com.

Delivery times are given for information purposes only; these exceed fifteen days from the order, the sales contract may be terminated and the buyer refunded. In case of damage during transport, the reasoned protest must be made to the carrier within three days of delivery.



Buyers, non-professional individuals, benefit from the withdrawal period provided by the law of their country. To exercise the right of withdrawal it is necessary to prevent Diamant-Strass-DMC.com through the contact form of the site or on [email protected]

Thereafter the product must be returned to Diamant-Strass-DMC.com within 30 days, for exchange or refund without penalty, with the exception of the return costs which remain the responsibility of the customer.

The refund can only take place if the product and its packaging are intact (the sachets must not have been opened).

Seller’s responsibility and intellectual property


The seller, in the process of online sales, is bound only by an obligation of means, his liability can not be incurred for damage resulting from the use of the Internet such as data loss, intrusion, virus, service disruption, or other unintentional problems.

Intellectual property

All elements of the Diamant-Strass-DMC.com site. are and remain the intellectual and exclusive property of Diamant-Strass-DMC.com.

No one is allowed to reproduce, exploit, rebroadcast, or use in any capacity, even partially, elements of the site whether they are software, visual or sound.

After-sales service


The Diamant-Strass-DMC.com after-sales service is available by email at [email protected]

Our team will be delighted to answer your questions on the theme of diamond embroidery material.

Personal data


In accordance with the Computer, Files and Freedoms Act of 6 January 1978, personal information relating to purchasers may be processed automatically. Diamant-Strass-DMC.com reserves the right to collect information about buyers, including using cookies, and, if it wishes, to pass on the collected information to business partners. Navigating Diamant-Strass-DMC.com involves accepting the collection and use of so-called cookies.


Buyers can object to disclosing their contact information by reporting it to Diamant-Strass-DMC.com. Similarly, users have the right to access and correct their data, in accordance with the law of January 6, 1978. Automated processing of information, including the management of the site’s users’ email addresses, was reported to the National Commission on Information And Freedom (CNIL).

Archive / Proof


Diamant-Strass-DMC.com. will archive purchase orders and invoices on reliable and durable support that is a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. the computerized records of Diamant-Strass-DMC.com will be considered by the parties as evidence of communications, orders, payments and transactions between the parties.

Dispute resolution


These terms and conditions of sale are subject to French law. In the event of a dispute, jurisdiction is assigned to the competent courts of Paris, notwithstanding the plurality of defendants or appeal as collateral.