General terms and conditions of sale

The present conditions of use are concluded on the one hand by any physical or moral person wishing to proceed to a purchase on the site and called hereafter “the buyer”. And on the other hand by, published by DPL Web whose head office is located at 570 rue de Solesmes 59213 Vendegies-sur-Écaillon (France) and registered under the numbers SIRET 50778378500052 and RCS Douai A 507 783 785 hereinafter referred to as

Purpose of these conditions


The present conditions of sale aim at defining the contractual relations between the purchaser and, and the conditions applicable to any purchase carried out by the means of the e-commerce site of, that the purchaser is professional or particular. The acquisition of a good or a service through the site is conditioned by the buyer’s unreserved acceptance of the present general conditions of sale.


These general conditions of sale will prevail on all other general or particular conditions not expressly approved by Moreover, reserves the right to modify its conditions of sale at any time. The applicable conditions will then be those in force at the date of the order made by the buyer.

Characteristics of the services and products offered by


The products and services offered are those listed in the catalog published on the website. These products and services are available while stocks last.

Rates charged


The prices appearing in the catalog are displayed all taxes included (TTC) in euros and take into account the value added tax (VAT) applicable on the day of the order. Any change in the VAT rate may be reflected in the prices. reserves the right to modify its prices at any time, being however understood that the price appearing in the catalog at the time of the order will be the only one applicable to the purchaser. The prices indicated in the catalog do not include delivery costs.

Orders on


The buyer, who wishes to buy a product or a service must obligatorily:

  • Fill in the identification form on which he will indicate all the requested information or connect to his customer account if he has one;
  • Fill in the online shopping cart, adding all the references of the chosen products or services;
  • Validate his order after having checked it and accepted the general conditions of sale.
  • Confirm the order and make the payment according to the conditions provided.

The confirmation of the order implies acceptance of these general conditions of sale, the recognition of having perfect knowledge of them, and the renunciation to prevail itself of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be considered as signature and acceptance of the operations carried out. The seller will communicate by e-mail confirmation of the order recorded and then confirmation of the shipment of the order with tracking number.

Terms of payment


The price is payable at the time of order or at the time of shipment, depending on the method of payment chosen (as indicated at the time of payment).

Payments will be made by credit card, they are made through a secure system that uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can read it during transport on the network.


The buyer’s account will be debited at the time of the order for the amount of the products and, if applicable, the delivery charges.

Deliveries and shipping time


All products are stored in France, in the warehouse of

Orders are shipped within 12 hours of order placement. They are sent by registered mail or Colissimo (services of La Poste in France) according to the number and weight of the articles. This in order to allow a delivery under 3 days for France and under 5 to 7 days for the other countries, except possible delays of the Post office independent of the will of

The delivery times are only given as an indication; if they exceed fifteen days from the order, the sales contract may be cancelled and the buyer reimbursed. In the event of damage during transport, a justified protest must be made to the carrier within three days of delivery.



Buyers, non-professional individuals, benefit from the withdrawal period provided by the law of their country. To exercise the right of withdrawal it is advisable to inform through the contact form of the site or on [email protected].

Thereafter the product must be returned to within 30 days, for exchange or refund without penalty, except for return shipping costs which remain the responsibility of the customer.

Refunds can only be made if the product and its packaging are intact (the bags must not have been opened).

Vendor liability and intellectual property


The seller, in the process of selling online, is only bound by an obligation of means, its responsibility can not be engaged for damage resulting from the use of the Internet such as data loss, intrusion, viruses, disruption of service, or other unintended problems.

Intellectual Property

All elements of the website. are and remain the intellectual and exclusive property of

No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound.

After sales service customer service is available by email at [email protected]

Our team will be happy to answer your questions on the subject of diamond embroidery materials.

Personal data


In accordance with the law relating to data processing, the files and freedoms of January 6, 1978, the information in personal matter relating to the purchasers could be the subject of an automated treatment. reserves the right to collect information on the purchasers including by using cookies, and, if it wishes it, to transmit to commercial partners the collected information. Browsing implies acceptance of the collection and use of cookies.


Buyers can object to the disclosure of their personal information by notifying Similarly, users have the right to access and rectify data concerning them, in accordance with the law of January 6, 1978. The automated processing of information, including the management of e-mail addresses of users of the site has been declared (No. 1787089) to the Commission Nationale Informatique et Liberté (CNIL).

Archiving / Proof will file the purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code. The computerized registers of will be considered by the parties as proof of the communications, orders, payments and transactions between the parties.

Dispute Resolution


The present general conditions of sale are subject to French law. In the event of a dispute, jurisdiction is attributed to the competent courts of Paris, notwithstanding multiple defendants or warranty claims.