These conditions of use are entered into by any individual or legal entity wishing to make a purchase from the Diamant-Strass-DMC.com website, hereinafter referred to as “the buyer”. And on the other hand by Diamant-Strass-DMC.com, published by DPL Web whose head office is located at 570 rue de Solesmes 59213 Vendegies-sur-Écaillon (France) and registered under the numbers SIRET 50778378500052 and RCS Douai A 507 783 785 hereinafter referred to as Diamant-Strass-DMC.com
Purpose of these conditions
The present conditions of sale aim at defining the contractual relations between the purchaser and Diamant-Strass-DMC.com, and the conditions applicable to any purchase carried out by the means of the e-commerce site of Diamant-Strass-DMC.com, that the purchaser is professional or particular. The acquisition of a good or service through the Diamant-Strass-DMC.com site is conditional upon the buyer’s unreserved acceptance of the present general conditions of sale.
These general conditions of sale will prevail on all other general or particular conditions not expressly approved by Diamant-Strass-DMC.com. Moreover, Diamant-Strass-DMC.com reserves the right to modify its conditions of sale at any time. The applicable conditions will then be those in force at the date of the order made by the buyer.
Characteristics of products offered by Diamant-Strass-DMC.com
The products offered are those shown on the Diamant-Strass-DMC.com website. These products are available while stocks last.
Rates charged
The prices shown on the Diamant-Strass-DMC.com website are inclusive of all taxes: they take into account the value-added tax (VAT) applicable on the day of the order. Any change in the VAT rate may be reflected in the prices. Diamant-Strass-DMC.com reserves the right to modify its prices at any time, it being understood, however, that the price indicated on the product sheets at the time of ordering will be the only price applicable to the purchaser. The prices indicated on the product sheets do not include delivery charges.
Orders on Diamant-Strass-DMC.com
Purchasers wishing to place an order must :
- Fill in the online shopping cart, adding all the product references;
- Fill in the identification form with the contact details requested, or log in to your customer account if you have one;
- Confirm your order by proceeding to payment, after having checked it and accepted the present general conditions of sale;
The confirmation of the order implies acceptance of these general conditions of sale, the recognition of having perfect knowledge of them, and the renunciation to prevail itself of its own conditions of purchase or other conditions. All the data provided and the recorded confirmation will be worth proof of the transaction. The confirmation will be considered as signature and acceptance of the operations carried out. The seller will send an e-mail confirming that the order has been registered, followed by confirmation that the order has been dispatched and, where applicable, the tracking number.
Terms of payment
The price is payable when the order is placed. The buyer’s account is debited for the amount of the products ordered, plus delivery charges where applicable.
The payment methods offered on the order confirmation page all use the SSL (Secure Socket Layer) protocol, so that the information transmitted is encrypted by software and cannot be read by any third party during transport on the network.
Diamant-Strass-DMC.com does not store or collect any credit card numbers entered by the user and cannot technically access this information.
Delivery and shipping
All products are stored in France, in the warehouse of Diamant-Strass-DMC.com.
Orders are dispatched within 24 hours of receipt.
Deliveries are made by lettre simple, lettre suivie or Colissimo (La Poste services in France) or by Mondial Relay, depending on the number and weight of items.
Delivery time is 3 working days for France and 3 to 10 working days for other countries, excluding any delays by La Poste or Mondial Relay beyond the control of Diamant-Strass-DMC.com. This delivery time is calculated on each product sheet according to the customer’s country of connection, then indicated on the order confirmation page according to the country entered as the delivery address.
Only orders with a minimum order value are sent with tracking. This amount is 15€ for a shipment to France and 20€ for a shipment to another country. The tracking number is communicated to the buyer in the shipment confirmation email. If the order has been paid for in a currency other than the euro, the exchange rate of this currency on the day of the order is taken into account for conversion into the amount of 15€ or 20€.
If the delay of the postal services exceeds 3 working days for France or 5 working days for other countries, Diamant-Strass-DMC.com undertakes to ship the order again with a tracking number communicated to the buyer.
If delivery times exceed 20 working days from the order date, the sales contract may be terminated and the purchaser reimbursed.
Damage
In the event of damage in transit, a justified protest must be made to Diamant-Strass-DMC.com within 3 days of delivery, with a photograph, at [email protected].
Feedback and discussion
Products purchased from Diamant-Strass-DMC.com may be returned within 30 days of purchase for a full refund or exchange for an item of similar value. Shipping costs for items returned to Diamant-Strass-DMC.com are the responsibility of the customer.
Requests should be sent to [email protected], stating the order number.
The return address is :
DIAMANT STRASS DMC
570 RUE DE SOLESMES
59213 VENDEGIES SUR ECAILLON
FRANCE
Items returned outside this 30-day period are neither refundable nor exchangeable.
Products must be returned clean and undamaged. Sealed diamond bags must not have been opened.
Withdrawal
Buyers, non-professional individuals, benefit from the withdrawal period provided by the law of their country. To exercise your right of withdrawal, please notify Diamant-Strass-DMC.com using the site’s contact form or by sending an email to [email protected].
Thereafter the product must be returned to Diamant-Strass-DMC.com within 30 days, for exchange or refund without penalty, except for return shipping costs which remain the responsibility of the customer.
Refunds will only be made if the product and its packaging are intact (in the case of sealed pearl bags, they must not have been opened).
Vendor liability and intellectual property
The seller, in the process of selling online, is only bound by an obligation of means, its responsibility can not be engaged for damage resulting from the use of the Internet such as data loss, intrusion, viruses, disruption of service, or other unintended problems.
Intellectual Property
All elements of the Diamant-Strass-DMC.com website. are and remain the intellectual and exclusive property of Diamant-Strass-DMC.com.
No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or sound.
After sales service
Diamant-Strass-DMC.com after-sales service is available by emailing [email protected], or via the contact form.
Personal data
In accordance with the French law on data processing, data files and individual liberties of January 6, 1978, nominative information concerning purchasers may be processed automatically. Diamant-Strass-DMC.com reserves the right to collect information on the purchasers including by using cookies, and, if it wishes it, to transmit to commercial partners the collected information. Browsing Diamant-Strass-DMC.com implies acceptance of the collection and use of cookies.
Buyers can object to the disclosure of their personal information by notifying Diamant-Strass-DMC.com. Similarly, users have the right to access and rectify data concerning them, in accordance with the French law of January 6, 1978. The automated processing of information, including the management of e-mail addresses of users of the site has been declared (No. 1787089) to the Commission Nationale Informatique et Liberté (CNIL).
As indicated above in the “payment methods” section, Diamant-Strass-DMC.com does not store or collect any credit card numbers entered by the user and cannot technically access this information.
Archiving / Proof
Diamant-Strass-DMC.com. will archive order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the French Civil Code. The computerized registers of Diamant-Strass-DMC.com will be considered by the parties as proof of the communications, orders, payments and transactions between the parties.
Dispute Resolution
The present general conditions of sale are subject to French law. In the event of a dispute, the competent courts of Paris in France shall have jurisdiction, notwithstanding multiple defendants or the introduction of third parties.
