{"id":75749,"date":"2024-09-07T14:26:26","date_gmt":"2024-09-07T12:26:26","guid":{"rendered":"https:\/\/diamant-strass-dmc.com\/intrebari-frecvente\/"},"modified":"2024-09-09T21:44:29","modified_gmt":"2024-09-09T19:44:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/diamant-strass-dmc.com\/ro\/faq\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"
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\n\t\t\t\tC\u00e2nd \u00eemi voi primi comanda?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Comenzile sunt expediate \u00een aceea\u0219i zi, dar comenzile plasate \u00een weekend sunt procesate de serviciile po\u0219tale luni.<\/p>\n

Termenul de livrare este specificat \u00een e-mailul de confirmare a comenzii (linia „expediere”).
\nZilele lucr\u0103toare” nu includ duminicile. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tComanda mea nu a sosit\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Dac\u0103 comanda dvs. nu a sosit la data de livrare programat\u0103 (consulta\u021bi „C\u00e2nd \u00eemi voi primi comanda?” de mai sus), \u00eencepe\u021bi prin a verifica dac\u0103 adresa dvs. de livrare este complet\u0103 \u0219i f\u0103r\u0103 erori.<\/p>\n

Apoi, v\u0103 rug\u0103m s\u0103 mai a\u0219tepta\u021bi c\u00e2teva zile (3 zile lucr\u0103toare suplimentare pentru Fran\u021ba \u0219i 5 zile lucr\u0103toare suplimentare pentru alte \u021b\u0103ri) \u00eenainte de a ne contacta.<\/strong><\/p>\n

Uneori, serviciile po\u0219tale \u00eent\u00e2rzie cu una sau mai multe zile \u0219i, din p\u0103cate, nu avem nicio putere s\u0103 prevenim acest lucru.<\/p>\n

Dup\u0103 aceste c\u00e2teva zile suplimentare, dac\u0103 \u00eenc\u0103 nu a\u021bi primit livrarea, este posibil s\u0103 ne afl\u0103m \u00een situa\u021bia rar\u0103 \u00een care un transport a fost pierdut de serviciile po\u0219tale. Dac\u0103 acest lucru se \u00eent\u00e2mpl\u0103 contacta\u021bi-ne la<\/strong><\/a><\/span> specific\u00e2nd num\u0103rul comenzii, iar noi v\u0103 vom retrimite comanda cu un num\u0103r de urm\u0103rire care v\u0103 va fi comunicat pentru o mai bun\u0103 trasabilitate. <\/p>\n

Pentru a economisi timp \u0219i a evita un schimb suplimentar cu serviciul nostru post-v\u00e2nzare, v\u0103 rug\u0103m s\u0103 ne spune\u021bi c\u0103 a\u021bi verificat deja adresa de livrare (sau s\u0103 ne furniza\u021bi adresa corect\u0103 dac\u0103 aceasta era incomplet\u0103 sau incorect\u0103).<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tNu am un num\u0103r de urm\u0103rire\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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\u00cen conformitate cu termenii \u0219i condi\u021biile noastre generale de v\u00e2nzare \u0219i pentru a oferi tarife de expediere mai bune, numai comenzile de peste 15 \u20ac sunt trimise cu un num\u0103r de urm\u0103rire.<\/p>\n

Dac\u0103 comanda dvs. a fost plasat\u0103 \u00eentr-o alt\u0103 moned\u0103 dec\u00e2t euro, cursul de schimb din ziua comenzii va fi utilizat pentru a o converti \u00een 15 EUR.<\/p>\n

Dac\u0103 comanda dvs. este mai mare de 15 \u20ac, ve\u021bi g\u0103si num\u0103rul de urm\u0103rire \u00een e-mailul de confirmare a expedierii.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tComanda mea nu apare \u00een contul meu\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Nu trebuie s\u0103 v\u0103 crea\u021bi un cont pentru a plasa o comand\u0103.<\/p>\n

Dac\u0103 a\u021bi fost conectat atunci c\u00e2nd a\u021bi confirmat comanda, o ve\u021bi g\u0103si acolo.<\/p>\n

Cu toate acestea, dac\u0103 v-a\u021bi creat contul dup\u0103 plasarea comenzii, nu \u00eel ve\u021bi putea g\u0103si \u00een contul dvs., chiar dac\u0103 v\u0103 crea\u021bi un cont folosind aceea\u0219i adres\u0103 de e-mail ca cea pe care a\u021bi folosit-o pentru a plasa comanda.<\/p>\n

Acela\u0219i lucru se aplic\u0103 \u0219i \u00een cazul \u00een care ave\u021bi deja un cont, dar nu era\u021bi conectat atunci c\u00e2nd a\u021bi confirmat comanda, din motive de securitate.<\/p>\n

Dac\u0103 dori\u021bi s\u0103 lega\u021bi o comand\u0103 de contul dvs., nu utiliza\u021bi formularul nostru de contact, ci trimite\u021bi un e-mail la contact@diamant-strass-dmc.com<\/span> de la aceea\u0219i adres\u0103 de e-mail pe care a\u021bi utilizat-o pentru a v\u0103 conecta la contul dvs., care trebuie s\u0103 fie aceea\u0219i cu cea utilizat\u0103 pentru a plasa comanda.
\n\u00cen acest e-mail, specifica\u021bi c\u0103 dori\u021bi s\u0103 v\u0103 asocia\u021bi comanda cu contul dvs., specific\u00e2nd \u0219i num\u0103rul comenzii. <\/p>\n

Comanda dvs. va fi apoi legat\u0103 la contul dvs. \u00een termen de 24 de ore.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tNu cred c\u0103 sunt 200 de perle \u00een geanta mea\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Sacii con\u021bin minimum 200 de perle (300 pentru diamantele rotunde AB speciale).<\/p>\n

Dac\u0103 nu sunte\u021bi convins, pute\u021bi face urm\u0103torul test: deschide\u021bi o pung\u0103 \u0219i face\u021bi gr\u0103mezi mici de 10 perle.
\nVe\u021bi vedea c\u0103 ve\u021bi reu\u0219i s\u0103 face\u021bi mai mult de 20 de gr\u0103mezi, ceea ce \u00eenseamn\u0103 c\u0103 exist\u0103 de fapt mai mult de 200 de diamante pe pung\u0103. <\/p>\n

La prima vedere, impresia c\u0103 exist\u0103 mai pu\u021bine perle este legitim\u0103, deoarece perlele sunt elemente foarte mici, deci pot induce \u00een eroare vizual, dar observa\u021bia este bine \u00een\u021beleas\u0103: suntem foarte vigilen\u021bi \u00een aceast\u0103 privin\u021b\u0103.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tOferi\u021bi gen\u021bi cu mai multe perle?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
<\/div>\n\n\t<\/a>\n\t\n<\/div>\n\t\n\t
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Oferim numai saci de 200 de perle (300 pentru diamantele rotunde AB speciale).<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"

A Oferi\u021bi gen\u021bi cu mai multe perle? Oferim numai saci de 200 de perle (300 pentru diamantele rotunde AB speciale).<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-75749","page","type-page","status-publish","hentry"],"blocksy_meta":[],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t